General Questions

1. HOW CAN I CONTACT YOU ABOUT INVENTORY, ORDER INFORMATION, PACKAGE STATUS ETC.?

YOU CAN EMAIL US THROUGH THE CONTACT BUTTON ON SIDEBAR OF THE WEBSITE OR GIVE US A CALL, WE ARE NOT ONLY AN ONLINE STORE BUT A RETAIL STORE AS WELL. WE ARE OPEN FROM 11AM – 8PM (WEST COAST TIME) EVERYDAY, SO GIVE US A CALL IF NEEDED. SO FRESH CLOTHING # 831-600-8703

2. CAN I ORDER SOMETHING I SAW ON YOUR BLOG THAT IS NOT IN THE ONLINE STORE?

IF YOU SE SOMETHING THAT ISN’T ON THE WEB STORE PLEASE CALL THE SHOP AND WE CAN GLADLY CHECK THE STOCK AND HELP YOU PLACE A PHONE/PAYPAL ORDER. THE REASON FOR THIS IS OUR INVENTORY RAPIDLY CHANGES SO WE DO NOT PLACE ALL ITEMS IN THE WEB STORE.

3. DO YOU SHIP INTERNATIONAL?

YES WE CAN SHIP INTERNATIONAL. PLEASE EMAIL US WITH WHAT YOU ARE LOOKING FOR AND WHERE YOU ARE LOCATED AND WE CAN GIVE YOU A TOTAL AMOUNT THAT YOU CAN SEND VIA PAYPAL.

4. DO YOU RESTOCK ITEMS THAT ARE OUT OF STOCK?

USUALLY THE ITEMS WE CARRY ARE CUSTOM AND ARE ONLY PRODUCED ONCE AND OR THEY ARE A SEASONAL ITEM THAT WE ONLY CAN GET DURING THAT TIME PERIOD.

Returns FAQ

1. CAN I RETURN MY ORDER OR GET A REFUND?

ALL SALES ARE FINAL, WE DO NOT OFFER REFUNDS ON OUR PRODUCTS. PLEASE CAREFULLY REVIEW YOUR ORDER BEFORE YOU PLACE IT, CHECK THE SIZE ETC. WE WILL EXCHANGE AN ITEM IF THERE IS A FACTORY DEFECT, OR THE ITEM DOES NOT FIT. HOWEVER IT HAS TO EXCHANGED FOR THE SAME ITEM, JUST IN THE UPDATED SIZE ETC. CUSTOMER IS RESPONSIBLE TO PAY FOR THE SHIPPING ON AN EXCHANGED ITEM, PLEASE DIRECT ANY QUESTIONS TO THE CONTACT SECTION ON THE SITE.

Shipping FAQ

1. WHEN WILL MY ORDER BE SHIPPED?

ALL ORDERS PLACED BEFORE 4PM (PST) ARE USUALLY SHIPPED OUT THE SAME DAY THEY ARE RECEIVED. ORDERS PLACED LATER THAN 4PM WILL BE SHIPPED OUT THE NEXT DAY, WE ALSO PROCESS ORDERS PLACED ON SATURDAY AND SUNDAYS AND DROP THEM OFF TO USPS (HOWEVER THEY WILL NOT BE SENT TILL MONDAY).

2. WHICH SHIPPING COMPANY WILL DELIVER MY PACKAGE?

WE SHIP THROUGH THE USPS (UNITED STATES POST OFFICE), THEY ARE THE MOST AFFORDABLE FOR SMALL PACKAGES SUCH AS THE ONES WE SHIP WHICH MAKES IT CHEAPER FOR YOU THE CUSTOMER. ALL ORDERS WILL BE SHIPPED FIRST CLASS MAIL AND USUALLY WILL ARRIVE ROUGHLY 2-5 BUSINESS DAYS DEPENDING ON YOUR LOCATION (WE ARE LOCATED IN NORTHERN CALIFORNIA FYI).

3. CAN I TRACK MY PACKAGE?

AFTER WE SHIP YOUR ORDER WE WILL EMAIL YOU A DELIVERY CONFIRMATION NUMBER THAT YOU CAN TRACK AT WWW.USPS.COM AND SEE THE STATUS OF YOUR PACKAGE. YOUR LOCAL POSTMAN WILL BE THE ONE WHO DELIVERS THE BOX, SO IF YOU LIVE IN AN APARTMENT, DORM ETC. PLEASE MAKE SURE THEY KNOW WHERE TO LEAVE IT.